bty99's Privacy Policy & Personal Data Protection
This policy provides a full explanation of how your personal information is collected, used, and kept secure at bty99.
Introduction
bty99 is committed to providing a safe and transparent online gaming environment for users in Bangladesh. When you use the bty99 platform, we collect certain personal information. This Privacy Policy ("Policy") explains what types of information are collected, why they are collected, how they are stored and processed, and what your rights are.
By using this platform, you are considered to have agreed to the terms described in this Policy. This Policy is a supplement to our Terms & Conditions. If you have any questions, please contact us.
What types of information we collect
We collect various types of information during the process of opening an account and using services at bty99. This information generally falls into two categories: information you provide directly, and information collected automatically while you use the platform.
Personal Identity Information
Information you provide during account registration and verification:
- Full name
- Date of birth (for age verification)
- National ID card or passport details
- Address (at district and division level)
- Email address
- Mobile number
Financial & Transaction Information
Information related to deposits, withdrawals, and payment processing:
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction amounts and history
- Deposit and withdrawal dates and times
Gaming Activity Information
Information obtained from observing your gaming habits and behaviour:
- Game history and betting information
- Win and loss records
- Bonus usage history
- Preferred game categories
Technical & Usage Information
Information automatically logged while browsing the platform:
- IP address
- Device type and operating system
- Browser version
- Login time and session duration
- Cookie and local storage data
How information is collected
Information You Provide Directly
You provide information directly when you create an account on bty99, verify your identity, request a deposit or withdrawal, or contact our support team. Providing this information is required, as the service cannot be delivered without it.
Automatic Collection
When you visit or use our platform, our servers and analytics tools automatically collect certain technical information. This includes cookies and tracking technologies, which are used to improve the platform's performance.
Information Received from Third Parties
For the purposes of identity verification and fraud prevention, bty99 may receive information from trusted and authorised third-party verification services when necessary. Such receipt of information is always based on your prior consent and is conducted in accordance with applicable laws.
Purpose of using information
bty99 uses collected information only for the following legitimate purposes. No information is sold to third parties for commercial purposes.
Account Management & Verification
Confirming your identity, keeping your account secure, and preventing unauthorised access. Verifying age to ensure only individuals aged 21 and above can use the service.
Financial Transaction Processing
Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Ensuring the security and accuracy of transactions.
Providing Customer Support
Providing 24/7 support via live chat and email ([email protected]). Resolving issues related to your account and transactions promptly.
Fraud & Abuse Prevention
Implementing anti-money laundering (AML) and anti-fraud measures. Identifying unusual activity and ensuring the security of the platform.
Service Improvement & Analytics
Conducting anonymous analysis to improve the platform's performance and usability. Personalising your experience according to your preferences.
Fulfilling Legal Obligations
Complying with applicable laws and regulations. Providing mandatory information at the request of regulatory authorities where legally required.
Data Storage & Security
bty99 treats the security of your personal information as its highest priority. We apply industry-standard technical and organisational security measures.
SSL Encryption
All data transmissions are encrypted using SSL (Secure Sockets Layer) technology. This means that information exchanged between you and our servers cannot be read or altered by third parties.
Secure Server Infrastructure
Your information is stored in secure data centres with security measures at both the physical and digital level. Regular security audits and updates are carried out.
Access Control
Only authorised staff can access your information, and only when required for professional purposes. All staff are bound by confidentiality commitments.
Security Monitoring
An automated 24/7 monitoring system is in place to identify suspicious activity immediately. Swift action is taken if a security incident occurs.
Data Disclosure & Sharing
bty99 does not sell or lease your personal information to third parties. However, sharing information may be necessary in the following limited circumstances:
Service Provider Partners
We work with trusted third parties for essential services such as payment processing (bKash, Nagad, Rocket, Upay, and banking services), identity verification, and platform maintenance. These partners receive only the information necessary to perform their specific tasks and are contractually obligated to uphold our privacy standards.
Legal Obligations
In response to a court order, legal process, or a lawful request from a government authority, we may be legally required to provide certain information. In such cases, we will provide only the information that the law permits and, where legally possible, will endeavour to notify you.
Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, the new controlling entity will be required to maintain protection standards equivalent to this Policy.
With Your Consent
For any purpose beyond those described above, we will obtain your explicit consent before sharing your information.
Cookies & Tracking Technologies
bty99 uses cookies and similar technologies to operate the platform effectively. Cookies are small data files stored on your device.
Essential Cookies
Indispensable for the platform to function correctly. Used to maintain login sessions, security protection, and core functionality. These cookies cannot be disabled.
Functionality Cookies
Remember your preferences and settings (such as language). They help improve your user experience but do not share your identity with third parties.
Analytics Cookies
Collect anonymous statistics to understand how users use the platform. This information is used to improve the quality of the service.
User Rights
As a bty99 user, you have several important rights regarding your own personal information. Contact our support team to exercise these rights.
Right to Access
You may request to know what information we hold about you. We will provide you with a copy.
Right to Rectification
If your information is incorrect or incomplete, you may request that it be corrected. We will make the correction within a reasonable time.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal or regulatory obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
Right to Data Portability
You may request to receive your personal information in a structured, commonly used format.
Right to Withdraw Consent
You may withdraw your consent to any consent-based processing of your information at any time.
Protection of Minors
bty99 is strictly not intended for individuals under the age of 21. We do not knowingly collect any personal information from individuals under the age of 21.
We use age verification methods at the time of registration. If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and the collected information will be deleted.
If parents believe their child is using this platform inappropriately, please contact us at [email protected]. For more details, see our Responsible Gaming page.
Data Retention Period
Active Account
While your account is active, we store all information necessary to provide our services.
After Account Closure
Even after an account is closed, records of financial transactions and identity verification information may be retained for as long as required to meet legal and regulatory obligations. Once that period has passed, the data is securely deleted or anonymised.
Anonymous Analytics Data
Anonymous or aggregated statistical data may be retained indefinitely for the purpose of improving service quality, as it is not possible to identify any individual from such data.
Policy Changes
bty99 may update this privacy policy from time to time. When changes are made:
- The updated date on this page will be changed.
- Users will be notified by email of any significant changes.
- Re-consent may be sought for important changes.
- Continuing to use the platform after a new policy takes effect will be considered as acceptance of the updated policy.
Previous Versions
If you would like to view a previous version of the policy or have questions about policy changes, please contact our support team.
Have a question about privacy?
Our support team is available 24/7 for any questions or requests regarding the protection of your data. Support is available in both Bengali and English.